Frequently Asked Questions

Find answers to common questions about Checkly. Can't find what you're looking for? Contact us.

General

What is Checkly?

Checkly is a comprehensive cloud-based HR management platform designed for modern teams. It combines QR code attendance tracking, GPS verification, smart scheduling, leave management, payroll processing, and staff reporting in one platform — built for businesses across Southeast Asia.

Who is Checkly for?

Checkly is ideal for small and medium businesses, enterprises, and organizations across Southeast Asia that need a unified HR platform for attendance tracking, scheduling, leave management, payroll, and workforce reporting. It works for retail, hospitality, manufacturing, healthcare, and any industry with multiple team members.

Is Checkly compliant with Indonesian labor laws?

Yes, Checkly is designed to comply with Indonesian labor regulations and supports features required for Indonesian employment practices, including proper overtime tracking and shift management.

Can I use Checkly for remote teams?

While Checkly is optimized for on-site attendance tracking with QR codes and GPS verification, it can be configured for hybrid teams. For fully remote teams, consider our Remote Work extension.

What languages does Checkly support?

Checkly currently supports Indonesian (Bahasa Indonesia) and English. We are expanding language support based on customer requests.

Features & Setup

How do QR codes work in Checkly?

Each location in Checkly gets a unique QR code. Employees scan the code with their mobile device to clock in. The system automatically records the timestamp and location. QR codes can be printed and posted at your locations.

What is GPS verification and why does it matter?

GPS verification automatically checks whether an employee is within a configurable distance (radius) from their assigned location when they clock in. This prevents buddy punching and ensures employees are physically present at their workplace.

How accurate is GPS verification?

GPS accuracy varies but typically works within 5-50 meters depending on the device and environment. You can configure the radius for each location to match your specific needs.

Can I set up Checkly myself or do I need technical help?

Checkly is designed to be self-service and user-friendly. Most setup takes less than 30 minutes. However, we offer professional onboarding for Enterprise customers.

Does Checkly work without internet?

QR code scanning works offline. Data syncs to servers once internet connectivity is restored. GPS verification requires internet connectivity to verify location.

Pricing & Billing

How much does Checkly cost?

Our plans start at Rp 1.500.000/month for up to 50 employees (Starter), Rp 2.500.000/month for up to 100 employees (Professional), and custom pricing for Enterprise. Request a free demo to learn more.

Are there any setup fees or long-term contracts?

There are no setup fees and no long-term contracts. You can cancel anytime. If you're on a monthly plan, you can downgrade or cancel at the end of your billing cycle.

Can I have multiple locations in one plan?

Yes! Our Professional and Enterprise plans support unlimited locations. You manage all locations from a single dashboard.

What happens to my data if I cancel my subscription?

Your data remains available for 30 days after cancellation. You can export all attendance records and schedules during this period. After 30 days, data is permanently deleted.

Still have questions?

Our support team is ready to help. Contact us for personalized assistance.

Contact Support
Request a Demo
FAQ | Checkly | Checkly